DELIVERY INFORMATION FOR THE UNITED KINGDOM:

CustomisedByMe.com aims to make sure your orders arrive safe and sound, in fantastic condition and directly to the intended recipient's address. For these reasons we have a very logical and simple delivery process directly from our UK-based factory and offer the below three options for delivery within the UK. The good news first though, is we offer:

FREE DELIVERY ON ORDERS OVER £40.

 

Christmas Cut-Off Dates

               Item               

     Next Day Delivery - Order by...     

     1st Class Delivery - Order by...     

Mugs

21st December

19th December

Coasters

21st December

19th December

Mousemats

21st December

19th December

Prints

21st December

19th December

Phone Cases

21st December

19th December

iPad Cases

Next Day Not Available

18th December

Water Bottles

21st December

19th December

T-shirts / Clothing

Next Day Not Available

17th December

Notebooks

Next Day Not Available

14th December

     Homeware - cushions etc.     

Next Day Not Available

14th December

Tote Bags

Next Day Not Available

14th December

Luggage

Next Day Not Available

17th December (3pm)

Lunch Bags

21st December 19th December

 

General Information:

We aim to process, manufacture and ship orders within 2-5 working days, but because all of our products are made to order, please allow up to 28 days for manufacture and delivery. Delivery time will vary dependant on destination. During peak seasonal periods (such as Christmas and Mother's Day) please allow for a potential delay to your order.

1) First Class £3.99:

First Class. Royal Mail delivery taking usually 1 to 2 working days after dispatch. Customers can expect to receive their goods in 3-5 working days during normal periods of the year but may experience a slight increase in timings during peak seasonal periods (such as Christmas and Mother’s Day). This service is untracked and no signature is required upon delivery. Cost on site: 

2) Standard UK Delivery £2.99:

Second Class. Royal Mail delivery taking usually 3-5 working days after dispatch. Customers can expect to receive their goods in 5-8 working days during normal periods of the year but may experience a slight increase in timings during peak seasonal periods (such as Christmas and Mother’s Day). This service is untracked and no signature is required upon delivery.  

3) Signed For First Class £5.99:

Royal Mail delivery taking usually 1 to 2 working days after dispatch. Customers can expect to receive their goods in 3-5 working days during normal periods of the year but may experience a slight increase in timings during peak seasonal periods (such as Christmas and Mother’s Day). This service is untracked but a signature is required upon delivery.  

 

DELIVERY INFORMATION FOR EUROPEAN, MIDDLE EASTERN, AND AFRICAN COUNTRIES:

CustomisedByMe.com aims to make sure your orders arrive safe and sound, in fantastic condition and directly to the intended recipients' address, wherever they may be. For these reasons, we offer International Signed-For shipping.

International Signed-For the FIRST item will be £8.00 with each additional item £1.95.
With International Signed-For, your order will be tracked until it leaves the UK and only handed over at its final destination once we have a signature at the recipient's address.

Please note that during out of season periods (e.g. not Christmas) orders are typically processed, shipped and arrive between 5-10 days. During peak seasonal periods please allow for delays to your order.

 

RETURNS

Each order is custom-designed and therefore unique, so we do not accept returns unless you are experiencing a manufacturing defect. In the rare event that an order is shipped with a defect, we will offer a replacement with the same image on it if the defect is reported within 30 days. Please check the products as soon as possible after you receive them and if you think that a product supplied is defective in any way, then please contact sales@customisedbyme.com with a covering letter explaining the defect, photo of the product, along with your order confirmation number and contact details.

 

ORDER CANCELLATIONS

All orders are made to your specification, and once you have received an Order Confirmation from us, you will not be able to cancel your order.

However, if you do change your mind before receiving an Order Confirmation, please contact us as soon as possible by telephone on 020 7706 6360 to make a cancellation. Please note that we will normally issue an Order Confirmation within 24 hours of the receipt of your order. As all products are made to order, we will not be able to accept returns of the products unless the product is defective after order generation.

Licensed by Disney, CustomisedByMe.com is the only place to find imagery, designs, characters and brands from the world's favourite and best-known brand owners, Disney. Search our extensive collection of artwork for your favourite characters such as the Disney Princess Cinderella, to Elsa from Frozen, to the main mice themselves, Mickey and Minnie, and then all the way through to the very latest films and televisions programmes such as Zootropolis or The Jungle Book. With our brilliant designs increasing in range every week, CustomisedByMe.com is a one-stop shop for Disney fans to find exclusive imagery that engages, delights and evokes nostalgic childhood memories. Whether it's the perfect gift for a friend or family member, or even a special treat for yourself, our wide range of high-quality products and gifts across fashion, home, and phone and tablet cases can be customised with your name easily and quickly….and in just a couple of clicks! CustomisedByMe.com delivers straight to your door in a matter of days meaning no more long and stressful trips to the busy shops, being stuck in traffic or paying those pesky parking charges.

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