1.WHAT IS CUSTOMISATION AND/OR PERSONALISATION, AND IS THERE A DIFFERENCE?

  • Customisation and/or Personalisation make gifts more special for whoever receives them by adding their name or nickname. Your text will appear in a set position on the beautifully design product and this varies from product to product. The exact location will be shown as an image on each page.
  • People often use the words personalisation and customisation interchangeably. There is, however, a subtle difference between the two...
  • As some real life example first to help: Customisation is when you buy music on iTunes or Google Play to play them on your iPhone or Android phones respectively. Personalisation though is when you stream something like Pandora on your device and Pandora implicitly create a profile of your music tastes based on the artists and songs you have searched for. Another good example of real ‘personalisation’ is Amazon "noticing" what you are buying and changing their front page to feature similar items.
  • So then…as our cool, funky, and on-trend designs here at CustomisedByMe.com are already there for you to choose from, and not designs which you have to spend time playing around with, adjusting the colour, the font, the position etc…meaning you eventually get bored and annoyed…we have stayed true to the meaning of customisation and called ourselves CustomisedByMe.com as that is what you are doing, simply customising the products.
  • However, as the words are so interchangeable and some people are used to, and like the word personalise, we mix the words regularly below and across our site.

  • 2. How do CustomisedByMe.com create these amazing products?

    • We are design and imaging experts with over 25 years of sublimation experience and a staff of highly-trained and experienced chemists, R&D specialist, colour experts and print operators. In addition to great and talented people, we also use the best inks, image transfer media, blank products and machinery that is available.
    • When it comes to our T-Shirts, the best thing about sublimation printing as opposed to other types of printing, is that the printed area does not become “hard” and have that tell-tale plastic-like sheen to it, which makes it obvious the design was added to the shirt. Instead the design, which uses dye instead of ink, permeates into the fiber of the shirt. Unfortunately, this can also lead to the design fading over time, as the colour of the shirt fades too. We recommend you do not put sublimated mugs in the dishwasher or microwave. The best way to keep the colours vibrant is to hand wash.

    • 3.What printing process do CustomisedByMe.com use on their brilliant products?

      We use a technique know as Sublimation to permanently transfer full-colour images and text onto specially prepared blank products using patented ink, heat and vacuum pressure. The image is permanently sealed in the product leaving a stunning product with a hardwearing finish.

      4. Where are CustomisedByMe.com fantastic products made?

      All of our products are produced domestically at our production facility in Sheffield, South Yorkshire, UK.

      5. HOW DO I CUSTOMISE A PRODUCT?

      • Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed. Please note that we can personalise products with A to Z, numbers 1 to 9, and some symbols.
      • Please note that CustomisedByMe.com reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

      6. WHAT CAN I WRITE IN THE CUSTOMISATION BOX?

      • Text can include name and nicknames.
      • Text should not include any of the following:
        • No text that may be considered offensive, profanity or be controversial to others in any manner.
        • No references to illegal substances, political statements or names of politicians.
        • No church names, company names, school names, abbreviations of school names, or sports teams, trademarks, slogans, tag lines or Business advertising.
        • No events other than those with a family name incorporated: for example "Jones Family Day Out"
        • No text that may violate the integrity and reputation of Disney or any of its subsidiaries.
      • Please note that CustomisedByMe.com reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.
      • We reserve the right to decline to use your text at our sole discretion.
      • Prior to entering text, please read carefully to understand our T&C's

      WHERE WILL THE CUSTOMISATION APPEAR?

      • There will be an image of the personalised text on the product page indicating where the message will appear on the product, showing what font will be used and what colour the text will be in.

      8. HOW LONG CAN MY CUSTOMISATION BE?

      • The number of characters, including spaces, which you can add to your order, is displayed when you add the item to your basket, and this depends on the product type.

      9.WHAT FONTS AND COLOURS ARE USED?

      • The font type and colour of the text are selected as the most complimentary to the product and cannot be changed.

      10. WILL YOU AMEND MY CUSTOMISED TEXT?

      • All Personalisation will appear exactly as it is written. Please ensure when entering your personalised message that the text is correct as you wish to see it including any capital letters and punctuation.
      • We will not make any other changes to your message, spelling or spaces. Please note however that CustomisedByMe.com reserves the right to refuse personalised orders at our discretion. In the case of inappropriate use of this service, your order will be cancelled and fully refunded.

      11.CAN I RETURN A CUSTOMISED PRODUCT?

      • Personalised items cannot be returned, unless there is a manufacturing error or product defect, this does not affect your statutory rights. Please check names are spelt correctly before submitting your order as personalised items cannot be amended or changed.
      • For our returns terms and conditions please click here

      12.What is FSC Certification?

      • FSC certification ensures that products like our canvases come from well managed forests that provide environmental, social and economic benefits.
      • More info on FSC Certification can be found here

Licensed by Disney, CustomisedByMe.com is the only place to find imagery, designs, characters and brands from the world's favourite and best-known brand owners, Disney. Search our extensive collection of artwork for your favourite characters such as the Disney Princess Cinderella, to Elsa from Frozen, to the main mice themselves, Mickey and Minnie, and then all the way through to the very latest films and televisions programmes such as Zootropolis or The Jungle Book. With our brilliant designs increasing in range every week, CustomisedByMe.com is a one-stop shop for Disney fans to find exclusive imagery that engages, delights and evokes nostalgic childhood memories. Whether it's the perfect gift for a friend or family member, or even a special treat for yourself, our wide range of high-quality products and gifts across fashion, home, and phone and tablet cases can be customised with your name easily and quickly….and in just a couple of clicks! CustomisedByMe.com delivers straight to your door in a matter of days meaning no more long and stressful trips to the busy shops, being stuck in traffic or paying those pesky parking charges.

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